Refund Policy

At Sanka Fashion & Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help with returns, exchanges, and refunds.

You have 30 days from the date of receipt to return an item for a refund or exchange. To be eligible for a return, your item must be:

• Unworn, unused, and in the same condition that you received it.

• In the original packaging with tags attached.

• Accompanied by proof of purchase (order number or receipt).

The following items are not eligible for return or refund:

• Sale or clearance items.

• Gift cards.

• Personalized or custom-made items.

• Items marked as final sale.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

If you need a different size, color, or style, we offer free exchanges within 30 days of purchase. Please contact our customer service team at info@sankafashionandshop.com to initiate an exchange.

Customers are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

If you receive a defective or damaged item, please contact us immediately at info@sankafashionandshop.com with your order number and a photo of the damage. We will arrange for a replacement or refund at no additional cost to you.

For questions about our refund policy or assistance with a return, please contact us at info@sankafashionandshop.com.